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Privacy Policy

Last updated: 22 October 2026

This policy explains how Lavella Wellness Spa ("we", "us"), 2nd floor, Pearl Bay Arcade, 62/2732R, YMCA Cross Rd, Kozhikode, Kerala 673001, uses the information you share with us.

What we collect

  • When you call or WhatsApp us: your phone number, your name if you give it, and your messages, so we can arrange your visit.
  • When you email us: your email address and your message.
  • When you use our website: our website uses Google Ads measurement (cookies and similar technology) to count how many people call or WhatsApp us after seeing our ads. If you arrive from a Google ad, the phone number shown may be a Google forwarding number; Google then tells us that a call happened and how long it lasted, but not what was said. Our hosting provider also processes basic technical data, such as your IP address and browser, to run the website securely.

Our website has no forms and doesn't ask you to create an account.

How we use it

We use your information only to answer your enquiries, arrange your visit, understand which of our ads work, and keep our website running. We don't sell your information, and we don't use it to show you personalised ads.

Who we share it with

Only with the services we use to run our business: Google (website measurement and call forwarding), WhatsApp (if you message us), and our website hosting provider. We may also share information if the law requires it.

How long we keep it

We keep your details only as long as we need them for your bookings and our normal business records, and then delete them.

Your choices

You can ask us to see, correct or delete the information we hold about you by contacting us (details below). You can also turn off Google's measurement cookies on our website at any time:

Contact us

Changes

If we change this policy, we'll update it on this page and change the date at the top.